Terms of service
OVERVIEW
This website is operated by Mend & Co ("Mend", "Mend & Co"). Throughout the site, the terms "we", "us" and "our" refer to Mend & Co. We offer this website — including all information, tools, and services available from it — conditional on your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site or purchasing from us, you engage in our "Service" and agree to be bound by these terms and conditions ("Terms of Service", "Terms"), including any additional terms and policies referenced or linked within. These Terms apply to every user of the site — browsers, customers, vendors, merchants, and content contributors alike.
Please read these Terms carefully before using the site. By accessing or using any part of it, you agree to be bound by these Terms. If you don't agree, you may not use the site or any services. If these Terms are considered an offer, acceptance is expressly limited to them.
Any new features or tools added to the store are also covered by these Terms. The current version is always available on this page. We may update or replace any part of these Terms by posting changes to the site — it's your responsibility to check periodically. Continued use after changes are posted means you accept them.
Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that lets us sell to you.
SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms you confirm you are at least the age of majority in your state or country of residence, or that you are the age of majority and have given consent for any minor dependents to use the site.
You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including copyright law).
You must not transmit worms, viruses, or any destructive code.
A breach of any Term will result in immediate termination of your access to our Services.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that your content (excluding credit card data) may be transferred unencrypted over networks and may be adapted to conform to technical requirements of connecting networks or devices. Credit card information is always encrypted during network transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, its content, or access to it without our express written permission.
The section headings in this agreement are for convenience only and do not limit or affect these Terms.
SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We're not responsible if information on the site is inaccurate, incomplete, or out of date. The content here is for general information only — don't rely on it as your sole source for important decisions without consulting more accurate, complete, or current sources. Any reliance on material on this site is at your own risk.
The site may contain historical information, which by definition is not current and is provided for reference only. We may modify site contents at any time but are under no obligation to update information. It's your responsibility to monitor changes.
SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES
Prices are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) at any time, without notice.
We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.
SECTION 5 — PRODUCTS OR SERVICES
Some products may be available exclusively online. These may have limited stock and are subject to return or exchange only under our Refund Policy.
We've done everything reasonable to display product colours and imagery accurately, but we can't guarantee your monitor will render them faithfully.
We reserve the right (but are not obligated) to limit sales of any product or service by person, geographic region, or jurisdiction, and to limit quantities. All product descriptions and pricing are subject to change at any time without notice at our sole discretion. We may discontinue any product at any time. Any offer made on this site is void where prohibited.
We don't warrant that the quality of any products, services, information, or materials purchased or obtained from us will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order. At our discretion, we may limit or cancel quantities per person, per household, or per order — including orders placed under the same customer account, credit card, or billing/shipping address. If we change or cancel an order we'll attempt to notify you using the email, billing address, or phone number you provided. We may limit or prohibit orders that appear to come from dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information, and to update your account (including email and card details) promptly so we can complete transactions and contact you as needed.
See our for more detail.
SECTION 7 — OPTIONAL TOOLS
We may provide access to third-party tools that we don't monitor, control, or contribute to.
You acknowledge these tools are provided "as is" and "as available" without warranties, representations, or endorsement. We have no liability arising from your use of them.
Any use of optional third-party tools is at your own risk. Make sure you understand and agree to the provider's own terms before using them.
Any new services or features added in the future will also be subject to these Terms.
SECTION 8 — THIRD-PARTY LINKS
Some content, products, and services on our site may include material from third parties.
Third-party links may direct you to sites that aren't affiliated with us. We don't examine or evaluate them and are not liable for their content, accuracy, products, services, or any transactions made with them.
Review the third party's policies carefully before engaging. Complaints or concerns about their products should go directly to them.
SECTION 9 — USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us creative ideas, suggestions, proposals, plans, contest entries, or other materials — whether at our request or unsolicited, online or offline ("comments") — you agree we may edit, copy, publish, distribute, translate, or use them in any medium without restriction. We are under no obligation to (1) keep them confidential; (2) pay compensation; or (3) respond.
We may (but are not obligated to) monitor, edit, or remove content we consider unlawful, offensive, threatening, libellous, defamatory, obscene, or otherwise objectionable, or that violates intellectual property rights or these Terms.
You agree your comments will not violate any third-party right (copyright, trademark, privacy, personality, or other), will not contain unlawful, abusive, or obscene material or any virus or malware, and you will not use a false email, impersonate anyone, or mislead us or others about the origin. You're solely responsible for your comments and their accuracy. We take no responsibility and assume no liability for comments posted by you or any third party.
SECTION 10 — PERSONAL INFORMATION
Your submission of personal information through the store is governed by our .
SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally the site or Service may contain typos, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping, transit times, or availability. We reserve the right to correct errors, update or cancel orders, and change information at any time without prior notice — including after an order has been placed.
We are not obligated to update, amend, or clarify information (including pricing) except where required by law. No specified update or refresh date should be taken to mean that all information has been modified or updated.
SECTION 12 — PROHIBITED USES
In addition to other prohibitions in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any international, federal, state, provincial, or local regulations, rules, or laws; (d) to infringe on intellectual property rights; (e) to harass, abuse, defame, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload viruses or malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or bypass the site's security features. We reserve the right to terminate your access for violating any of these prohibited uses.
SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not warrant that results obtained from the Service will be accurate or reliable.
You agree that we may remove the Service for indefinite periods or cancel it at any time, without notice.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products delivered through it are provided "as is" and "as available" (except as expressly stated by us), without representations, warranties, or conditions of any kind — express or implied — including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Mend & Co, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages — including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar — whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products obtained through it, or any other claim related to your use of the Service or any product, including errors or omissions in content, or any loss incurred as a result of content posted, transmitted, or made available via the Service — even if advised of the possibility. Where applicable law does not permit exclusion or limitation of liability for consequential or incidental damages, our liability is limited to the maximum extent permitted by law.
SECTION 14 — INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Mend & Co and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand — including reasonable legal fees — made by any third party arising from your breach of these Terms, the documents they reference, or your violation of any law or the rights of a third party.
SECTION 15 — SEVERABILITY
If any provision of these Terms is found unlawful, void, or unenforceable, that provision is still enforceable to the fullest extent permitted by law. The unenforceable part is severed from these Terms without affecting the validity or enforceability of the remaining provisions.
SECTION 16 — TERMINATION
Obligations and liabilities of either party incurred before termination survive termination of this agreement.
These Terms are effective unless and until terminated by either you or us. You may terminate them at any time by telling us you no longer wish to use our Services, or by ceasing to use the site.
If in our sole judgement you fail (or we suspect you have failed) to comply with any provision of these Terms, we may terminate this agreement at any time without notice. You remain liable for all amounts owed up to and including the date of termination, and we may deny you access to our Services.
SECTION 17 — ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms — together with any policies or operating rules we post on this site or in relation to the Service — constitute the entire agreement between you and us and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications, or proposals (oral or written), including prior versions of these Terms.
Ambiguities in these Terms will not be construed against the drafting party.
SECTION 18 — GOVERNING LAW
These Terms and any separate agreements under which we provide Services to you are governed by and construed under the laws of Australia, without regard to its conflict of law principles.
SECTION 19 — CHANGES TO TERMS OF SERVICE
The current version of these Terms is always available on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates on the site. It is your responsibility to check periodically. Continued use of the site or Service following the posting of any changes constitutes acceptance of those changes.
SECTION 20 — CONTACT INFORMATION
Questions about these Terms of Service can be sent to .
Our contact details:
Mend & Co
